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Accessibility

Venue Accessibility

Every venue is different, so you will need to refer to the venue for their specific Disabled Access details. This can be found by contacting the venue or by searching for the venue on www.ticketmaster.co.uk

Personal Assistant Info

REQUESTING A FREE PA/COMPANION TICKET

When you book your tickets, please let us know that you need to attend with a PA. We will need to take some details from you and request proof of disability to confirm your eligibility so that we can authorise their ticket. We will not authorise free tickets to customers who do not need a PA in order to attend the event. It is important therefore that you read the section titled 'The Role of a Personal Assistant'.

For an arena or outdoor show (e.g.Glasgow Green, etc) Please contact us on hello@dfconcerts.co.uk

For Glasgow Summer Sessions please contact accessGLA@SMMRsessions.com

For a venue gig (e.g. The Hydro, O2 ABC, O2 Academy, Barrowland, Usher Hall, etc) please contact the venue directly.

For a gig at King Tut's please contact Customer.Service@kingtuts.net

The Role of a Personal Assistant

By requesting a free PA ticket, your PA accepts responsibility for providing you with the support you need to attend the event. The staff at the event will provide no assistance in excess of their typical role so it's important that if you need help in any way, your PA is ready and willing to support you with this.

Young Carers

We understand that young carers are a much valued and needed source of support, but we are only able to accept them under the free PA ticket scheme where there is no risk of them being left unattended.

If your need for a PA is something related to a potential deterioration in your condition, then a PA ticket will not be authorised for anyone under the unsupervised age limit of the concert and/or venue.

If you attend the Venue with a PA under the age of 16, or if there is any doubt as to their age, then we reserve the right to refuse admission. This policy does not apply where there are other adults in the party able to accept responsibility for the young carer.