Sections:
Accessibility
Important Information for Gig Goers
Following the tragic events in Manchester, we urge all those attending our gigs to be patient, and to expect delays and searches upon entry, as a result of increased security. Please consider this in your planning and ensure you arrive at venues in plenty of time.
In addition to this, we have reviewed and changed our policy on bags at our concerts and events. Bags larger than A3 size (35cm x 40cm) will NOT be permitted at any of our forthcoming shows* until further notice.
We have always had a thorough and appropriate search policy upon entry to our concerts but those who bring bags will be subject to more stringent and potentially longer searches. If possible, please avoid bringing a bag unless it is absolutely essential. If you have no choice but to bring a small bag, please understand that you may be inconvenienced by the stringency of the searches.
This decision has been made to protect all those attending our events. Your wellbeing and enjoyment is our utmost concern and we thank you for your patience, understanding and cooperation.
*Some venues have their own policies on bags. We will always endeavour to inform customers concerned where this occurs but please check venue websites ahead of time.
Personal Assistant Ticket Info
REQUESTING A FREE PA/COMPANION TICKET
When you book your tickets, please let us know that you need to attend with a PA. We will need to take some details from you and request proof of disability to confirm your eligibility so that we can authorise their ticket. We will not authorise free tickets to customers who do not need a PA in order to attend the event. It is important therefore that you read the section titled 'The Role of a Personal Assistant'.
For an arena or outdoor show (e.g. Hampden, Murrayfield, Glasgow Green, etc) Please contact us on DisabledAccess@dfconcerts.co.uk
For Glasgow Summer Sessions please contact GSSaccess@dfconcerts.co.uk
For a venue gig (e.g. The Hydro, O2 ABC, O2 Academy, Barrowland, Usher Hall, etc) please contact the venue directly.
For a gig at King Tut's please contact Customer.Service@kingtuts.net
THE ROLE OF A PERSONAL ASSISTANT
By requesting a free PA ticket, your PA accepts responsibility for providing you with the support you need to attend the event. The staff at the event will provide no assistance in excess of their typical role so it's important that if you need help in any way, your PA is ready and willing to support you with this.
YOUNG CARERS
We understand that young carers are a much valued and needed source of support, but we are only able to accept them under the free PA ticket scheme where there is no risk of them being left unattended.
If your need for a PA is something related to a potential deterioration in your condition then a PA ticket will not be authorised for anyone under the unsupervised age limit of the concert and/or venue.
If you attend the Venue with a PA under the age of 16, or if there is any doubt as to their age, then we reserve the right to refuse admission. This policy does not apply where there are other adults in the party able to accept responsibility for the young carer.
King Tut's Accessibility
For customers with special access requirements, please book your ticket and then contact the venue prior to the show to request your complimentary carer ticket or with any questions you might have.
Please note that there are 20 steps to climb before entering the venue.
TELEPHONE NUMBER: 0141 221 5279
SERVICE HOURS: Mon-Sat: 12:00-23:00 Sun: 18:00-23:00 (if there is a gig on).
Venue Accessibility
Every venue is different so you will need to refer to the venue for their specific Disabled Access details. This can be found by contacting the venue or by searching for the venue on www.ticketmaster.co.uk
Accesibile Tickets for Hampden Park
Request Accessible Seating Tickets
To better accommodate your needs, the National Stadium Hampden Park has requested that all Accessible Ticketing requests be solicited only through their representatives. Please contact the Accessible Booking line detailed below.
This phone number will allow you to purchase tickets for the accessible viewing platform. A ticket will be made available for a personal assistant if required.
Telephone Number(s): 0800 952 0110
Service Hours:
- Monday - Friday 9am - 5.30 pm
- Saturday 9am - 5pm
Gig Info
Important Information for Gig Goers
Following the tragic events in Manchester, we urge all those attending our gigs to be patient, and to expect delays and searches upon entry, as a result of increased security. Please consider this in your planning and ensure you arrive at venues in plenty of time.
In addition to this, we have reviewed and changed our policy on bags at our concerts and events. Bags larger than A3 size (35cm x 40cm) will NOT be permitted at any of our forthcoming shows* until further notice.
We have always had a thorough and appropriate search policy upon entry to our concerts but those who bring bags will be subject to more stringent and potentially longer searches. If possible, please avoid bringing a bag unless it is absolutely essential. If you have no choice but to bring a small bag, please understand that you may be inconvenienced by the stringency of the searches.
This decision has been made to protect all those attending our events. Your wellbeing and enjoyment is our utmost concern and we thank you for your patience, understanding and cooperation.
*Some venues have their own policies on bags. We will always endeavour to inform customers concerned where this occurs but please check venue websites ahead of time.
Age Restrictions
Age restrictions are assessed individually so they can differ from show to show. Be sure to check the age restriction of a gig before purchasing tickets, especially if you are under the age of 18 or looking to attend with someone under the age of 18.
Please make sure you bring valid photo ID. Check with the venue about their policy if you are unsure if you have correct form of ID.
Cameras
No professional cameras are allowed. No cameras with removable lenses.
Camera must be small enough to fit in your pocket. No 'selfie-sticks' are permitted in the Venue.
Concert Times
We do not provide set times as these are subject to change.
To find when doors open, please check the page for the gig you are attending. This should also be listed on your ticket.
Contact Artist Request
We are unable to arrange any shout outs or meet and greets. These would have to be arranged through the band's management.
Check the band's official website for any VIP or Meet & Greet packages.
Lost Property
Please contact the venue directly regarding any lost property.
Ticket Info
Important Information for Gig Goers
Following the tragic events in Manchester, we urge all those attending our gigs to be patient, and to expect delays and searches upon entry, as a result of increased security. Please consider this in your planning and ensure you arrive at venues in plenty of time.
In addition to this, we have reviewed and changed our policy on bags at our concerts and events. Bags larger than A3 size (35cm x 40cm) will NOT be permitted at any of our forthcoming shows* until further notice.
We have always had a thorough and appropriate search policy upon entry to our concerts but those who bring bags will be subject to more stringent and potentially longer searches. If possible, please avoid bringing a bag unless it is absolutely essential. If you have no choice but to bring a small bag, please understand that you may be inconvenienced by the stringency of the searches.
This decision has been made to protect all those attending our events. Your wellbeing and enjoyment is our utmost concern and we thank you for your patience, understanding and cooperation.
*Some venues have their own policies on bags. We will always endeavour to inform customers concerned where this occurs but please check venue websites ahead of time.
Ticket Enquiries
If you have any issues or queries regarding your purchased tickets, please refer back to your point of purchase with your booking reference.
If you are looking to purchase tickets to one of our upcoming gigs, there will be a link provided on the gig's page on this site. You can find it by using the main search bar at the top right corner of the main page.
VIP Tickets
Check the band's official website for any VIP or Meet & Greet packages.
Personal Assistant Ticket Info
REQUESTING A FREE PA/COMPANION TICKET
When you book your tickets, please let us know that you need to attend with a PA. We will need to take some details from you and request proof of disability to confirm your eligibility so that we can authorise their ticket. We will not authorise free tickets to customers who do not need a PA in order to attend the event. It is important therefore that you read the section titled 'The Role of a Personal Assistant'.
For an arena or outdoor show (e.g. Hampden, Murrayfield, Glasgow Green, etc) Please contact us on DisabledAccess@dfconcerts.co.uk
For Glasgow Summer Sessions please contact GSSaccess@dfconcerts.co.uk
For a venue gig (e.g. The Hydro, O2 ABC, O2 Academy, Barrowland, Usher Hall, etc) please contact the venue directly.
For a gig at King Tut's please contact Customer.Service@kingtuts.net
THE ROLE OF A PERSONAL ASSISTANT
By requesting a free PA ticket, your PA accepts responsibility for providing you with the support you need to attend the event. The staff at the event will provide no assistance in excess of their typical role so it's important that if you need help in any way, your PA is ready and willing to support you with this.
YOUNG CARERS
We understand that young carers are a much valued and needed source of support, but we are only able to accept them under the free PA ticket scheme where there is no risk of them being left unattended.
If your need for a PA is something related to a potential deterioration in your condition then a PA ticket will not be authorised for anyone under the unsupervised age limit of the concert and/or venue.
If you attend the Venue with a PA under the age of 16, or if there is any doubt as to their age, then we reserve the right to refuse admission. This policy does not apply where there are other adults in the party able to accept responsibility for the young carer.
Ticket Terms and Conditions 2018
TICKET TERMS AND CONDITIONS
“Agent” means the authorised agent from whom you purchased a Ticket.
“Event” means an event held at the Venue.
“Event Conditions” means any special conditions relating to an Event from time to time.
“Management” means DF Concerts Limited (company registration number SC333566), its representatives, servants, employees and sub-contractors.
“Promoter” means the person or company staging the Event if different from the Management.
"Terms and Conditions" means these terms and conditions.
“Venue” means the Venue as stated on the Ticket.
"Ticket" means any ticket for an Event.
“You” means you as the holder of the Ticket or anybody who in the Management’s reasonable opinion is acting with your authority or permission and "Your" shall be read accordingly.
1. These Terms and Conditions and, where applicable, the Event Conditions (which are hereby incorporated by reference), incorporate, and should be read in accordance with, any Promoter, Agent and/or Venue terms, conditions and regulations, copies of which are available upon request from the Promoter, Agent and/or Venue. These Terms and Conditions and any Promoter, Agent or Venue terms and/or Event Conditions, conditions and regulations are collectively referred to as, “Conditions”. In the event of any inconsistency between these Terms and Conditions, and any other Conditions, these Terms and Conditions shall prevail to the extent of the conflict.
2. All Tickets are sold subject to the Conditions and any other rules and regulations referred to herein or that may be applicable to the Event or Venue at any time. Please read the Conditions carefully prior to purchase and raise any queries with the Management, Venue, Agent or Promoter prior to purchase. Purchase or possession of a Ticket constitutes acceptance of the Conditions.
3. Only customers holding a valid Ticket will be admitted to an Event. You must retain Your Ticket on Your person at all times during the Event. The Event may have age restrictions or other ticket requirements. Please refer to the restrictions advertised at the time of booking your Ticket. It is Your responsibility to check that You and Your guests are permitted to attend the Event and have the appropriate Ticket(s).
4. Upon purchase, please check Tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned Tickets unless provided for under the Conditions.
5. Your Ticket or wristband may be invalidated if any part of it is removed, altered or defaced.
6. The Management will not be responsible for any Ticket or wristband that is lost, stolen or destroyed. It is not always possible to issue duplicate Tickets or wristbands. If duplicates are issued, a reasonable administration fee may be charged.
7. Ticket offers (if any) are subject to limited availability. Unless otherwise stated, only one offer per Ticket shall apply. Proof of identity and concession entitlement (for example proof of age, employment or student status), if relevant, may be requested.
8. You only have the right to entry to the Event or, for seated Events, the right to a seat at the Event of a value corresponding to that specified on the Ticket. The Promoter and Manager, acting reasonably, reserve the right to provide alternative seats at the Event to those specified on the Ticket. Where only seats of a lesser value are available, You will be offered the choice of accepting either
(a) the lesser value seats available, or (b) a refund of the face value of Your Ticket. If there is camping at the Event you must possess a valid camping ticket to enter a campsite or a valid campervan ticket to enter a campervan site. Please see the Event Conditions and/or website for terms relating to Tickets for children. Certain Events will have an applicable age restriction because of the content of the Event or licensing requirements. Management will require supervisors to remove children if, in Management’s sole opinion, the children are causing a disturbance to other Ticket holders. Subject to it being stated otherwise in the Conditions or on the Event website, it is the responsibility of the supervisors of a child to determine whether an Event is suitable for that child to attend, and none of Management, the Promoter, Agent or Venue accepts any liability or responsibility in relation to the same.
9. If You have any specific access requirements or concerns about any special effects (for example lighting, sound, audio-visual or pyrotechnic effects) which may be featured at the Event, please discuss any such issues before purchasing the Tickets with Management by contacting customer.relations@dfconcerts.co.uk. Management will use its reasonable efforts to assist with any such special access requirements or concerns.
10. Tickets are sold subject to the Promoter’s and the Management’s right to alter or vary the advertised Event where reasonably necessary. Artists and billed attractions are subject to change. Management’s total liability in relation to a cancelled Event is set out in Clause 13.
11. It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any rescheduled Event. Where an Event is cancelled or re-scheduled, the Management will use its reasonable endeavours to notify You using the details You provided at the time of booking. The Management does not guarantee that You will be informed of such cancellation before the date of the Event. It is Your responsibility to inform the point of sale from where you bought the ticket of any change to the contact address, telephone number or email address You provided at the time of purchase.
12. Tickets cannot be exchanged or refunded unless the event is cancelled, rescheduled or where there is a material change to the Event. A ‘material’ change is a change which, in the Management’s reasonable opinion, makes the Event materially different to the Event that any purchaser of a Ticket could reasonably expect. The use of understudies in theatre performances and/or any changes of: (i) any supporting act; (ii) members of a band; and/or (iii) the line-up of any multi-performer event (such as a festival) shall not be a material alteration.
13. Where an Event is cancelled, rescheduled and you cannot or do not wish to attend the rescheduled Event or where there is a material change to the Event, You will be entitled to claim a refund in accordance with this clause and clause 15. Liability for the cancellation, rescheduling of an Event, or for material changes to an Event, will be limited to the face value of the Ticket purchased. Personal arrangements including travel, subsistence, hospitality and accommodation relating to the Event which have been arranged by You are at Your own risk and the Management or Promoter shall not be liable for any loss of enjoyment or wasted expenditure beyond the Ticket face value. In order to claim Your refund for a cancelled Event, please apply in writing to the Agent and/or Venue from whom Your Ticket was purchased. enclosing your unused Tickets (a) within 3 months after the original proposed date of the Event for a cancelled or rescheduled Event, or (b) as soon as possible for an Event which has been materially changed. The Management and/or the point of sale will not make any refund if Tickets and/or the relevant notification are not received by the point of purchase within the above timeframes. Refunds will only be made to the person who purchased the Tickets.
14. You may not re-sell or transfer a Ticket if prohibited by law. In addition, re-sales or transfers of Tickets may be prohibited for certain Events, pursuant to the specific terms and conditions of those Events (for example, but not limited to (a) charity Events, (b)Events where age restrictions apply because of the content of the Event or licensing requirements, and (c) balloted Events).Where a Ticket is offered for re-sale in accordance with the Conditions, You must provide the buyer with full details of the Ticket. Full details include (if printed on the Ticket) the relevant block or tier, and row and seat number. The buyer of a Ticket must be made aware of the Conditions and any other terms and conditions that are specific to the Event. You should check whether any special terms or conditions apply before offering a Ticket for resale. Free tickets are often provided for specific reasons limiting their transferability.
15. Tickets must not be used as part of any marketing, media or sales promotion, whether commercial or otherwise, without the prior written approval of Management and the Promoter.
16. Tickets are personal revocable licences and shall (together with any wristbands) at all times remain the property of the Management and subject to the Conditions. Tickets obtained in breach of the Conditions shall be null and void and the Management may refuse admission to or eject You from the Venue. Any person seeking to use a void Ticket in order to gain or provide entry to an Event will be considered to be a trespasser and will be ejected and liable to legal action. Void Tickets are non-refundable.
17. The Management reserves the right to refuse You entry to and/or eject You from the Event and/or Venue (and may take appropriate action to enforce this right) in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use or display threatening, abusive or insulting words or mannerisms; if you are found in possession of any prohibited item or substance; if, in the Management’s reasonable opinion, You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; if You refuse to comply with the Management’s security searches; if You breach the Conditions; or if Your Ticket is void. No refunds will be given to You if You are refused entry or ejected due to Your own behaviour.
18. Ticket purchases may be restricted to a maximum number per person. Any such restriction will be notified to You at the time of purchase. Tickets purchased in excess of this limit may be cancelled by the Management without prior notice, unless Your purchase of an excess was due to Management's error.
19. If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or a steward promptly since complaints are very difficult to deal with after the Event.
20. Warning – prolonged exposure to loud noise may cause damage to Your hearing.
21. The unauthorised use of equipment for photographing, recording or transmitting (by digital or other means) any audio, visual or audio-visual material within the Venue is strictly forbidden. You shall not bring any such equipment to the Venue or to the Event. Any recording or transmitting equipment (including professional cameras), unauthorised recordings, tapes, films or similar items may be confiscated and/or destroyed by the Management. Any recording made of an Event in breach of these Terms and Conditions and/or any of the Conditions shall belong to the Promoter and You agree to assign any and all rights in the recording to the Promoter. Notwithstanding anything else in the Conditions, neither the Promoter nor Management shall be liable for any loss, theft or damage to confiscated items.
22. By attending an Event, You give Your express consent to Your actual or simulated likeness to be included for no fee within any film, photograph, audio and/or audio-visual recording to be exploited in any and all media for any purpose at any time throughout the universe. This includes filming by the police or security staff which may be carried out for the security of customers or the prevention of crime.
23. The Management reserves the right to conduct security searches and confiscate any item which in the opinion of the Management may cause danger or disruption to other persons at the Event or is one of the items not permitted in the Venue as listed in any of the Conditions. The following types of items may not be brought into any Venue: laser pens; fireworks or flame and/or smoke devices; animals (except special assistance dogs); Your own food and drink (unless permitted by the Venue); bottles, cans or glass containers (unless permitted by the Venue); any item which the Management or Venue considers could be used as a weapon (including sharp or pointed objects such as knives); illegal substances and other intoxicating substances whether legal or not. The Management shall be entitled to confiscate any merchandise purchased outside the Venue. Alcohol may only be consumed in public bars and other authorised areas. Smoking is strictly prohibited except in designated smoking areas. The Management or Venue reserves the right to eject any person found smoking in prohibited areas within the Venue, without refund.
24. You may only leave and then re-enter the Venue during the Event at the discretion of the Management or the Venue. Otherwise there shall be no re-admissions or pass-outs of any kind.
25. The Management or Venue reserves the right to allow audience members to stand in seated areas of the Venue (if applicable).
26. You must comply with any and all instructions given to You by the Management and/or all Venue stewards and staff and with all Venue regulations. The Management and Venue reserves the right to restrict access to parts of the Venue.
27. You shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.
28. You must not leave any bags or other items of personal property unattended in the Venue. Any personal possessions or other items (including without limitation clothing, wallets and mobile telephones), which are found in the Venue, shall only be retained by the Venue for a limited time following their discovery. Please contact the Venue as soon as possible to collect any items left at the Venue which belong to you. You may be required to show reasonable proof of identification and ownership upon collection. Except to the extent that Management is required or permitted by law to do otherwise, personal information provided by You to Management will only be used in accordance with the Data Protection Act 1998 and any consent given by You in relation to Your personal information.
29. You agree that the Management will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by the Management): (a) in any circumstances where there is no breach of a legal duty of care owed by the Management; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from the Management’s, its servants’ or agents’ negligence); or (c) to the extent that any increase in any loss or damage results from breach by You of any of the Conditions.
30. Nothing in the Conditions seeks to exclude or limit any liability of Management for death or personal injury caused by its negligence, fraud or any other type of liability which cannot by law be excluded or limited.
31. For the purposes of the Conditions, “Force Majeure” means any cause beyond Management’s control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. The Management will not be liable to You for failure to perform any obligation under the or any other Conditions to the extent that the failure is caused by Force Majeure.
32. To the fullest extent permissible in law, the Management shall be entitled to assign all and any of its rights and obligations under the Conditions, provided that Your rights are not adversely affected.
33. If any provision of the Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of the Conditions valid or enforceable.
34. If the Management delays or fails to enforce any of the Conditions it shall not mean that the Management has waived its right to do so.
35. Any person, other than the Management or Promoter, who is not a party to the Conditions, shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Conditions.
36. Nothing in the Conditions and no action taken by You or the Management under the Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other fiduciary relationship between You and the Management.
37. You and Management both agree that it has not entered into the Conditions in reliance of, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity by any person other than as expressly set out in the Conditions. Nothing in this clause shall operate to limit or exclude any liability for fraud.
38. The Conditions do not and shall not affect Your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, Consumer Direct or the Department for Business Innovation and Skills.
39. If any dispute arises out of the Conditions, Management will attempt to settle it. To this end Management shall use its reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both parties. Although this does not restrict Your rights to pursue court proceedings, if Management is unable to settle any dispute by negotiation within 21 days, the parties may attempt to settle it by mediation. To initiate mediation a party must give written notice to the other parties to the dispute requesting mediation. The mediation shall be conducted in accordance with the STAR Code of Practice and Dispute Resolution Procedure current at the date of referral which sets out the procedure to be adopted, the process of selection of the mediator and the costs involved, and which terms are deemed incorporated into this agreement. STAR can be contacted at: PO Box 708, St Leonard’s Place, York, YO1 0GT, telephone: 01904 234737; email: info@star.org.uk web: www.star.org.uk
40. The Conditions constitute the entire agreement between the parties in connection to the subject matter of the Conditions and supersede any previous terms and conditions, agreement or arrangement between You and the Management relating to the subject matter of the Conditions. However, nothing in the Conditions shall purport to exclude liability for fraud or fraudulent misrepresentation. The Conditions cannot be varied or amended in any respect (unless agreed between You and the Management in writing).
41. The Conditions shall be governed by the laws of Scotland and parties agree to submit to the exclusive jurisdiction of the Scottish courts.
Ticketmaster Purchase Policy
Our goal at Ticketmaster UK Limited, a company registered in England and Wales under company number 02662632, with registered office at 2nd Floor Regent Arcade House, 19-25 Argyll Street, London W1F 7TS ("we", "us", "our") is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. This Purchase Policy is designed to ensure your satisfaction and understanding of the purchase process on ticketmaster.co.uk. This Purchase Policy incorporates our Terms of Use by this reference.
1. General
1.1 We sell tickets and associated products and/or services on behalf of promoters, producers, teams, performers and venues. We refer to these parties who organise or provide the event and/or from whom we obtain tickets and/or associated products or services to sell to you as our "Event Partner".
1.2 We sell tickets as and when allocated by Event Partners. The quantity of tickets made available for sale by us vary on an event by event basis. Tickets are generally sold through several distribution points, including online, call centres and, in some cases, box offices. All distribution points access the same ticketing system and inventory, therefore tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event; however Ticketmaster does not control this inventory or its availability.
1.3 For some events, Event Partners allocate Platinum Tickets for sale by us. Platinum Tickets are premium tickets at market driven prices, which are usually higher than their face value. Platinum Tickets do not include any additional benefits such as merchandise.
1.4 For some events, tickets may be sold as part of a "Package" (where a ticket for an event is sold together with concessions, merchandise or other valuable benefits such as exclusive seating arrangements, accommodation, transport, dining or merchandise as an inclusive package at an inclusive price) or with an "Upsell" (where, in addition and separately to a ticket, a customer is given an opportunity to purchase car parking, merchandise, travel, etc.).
1.5 In this Purchase Policy, we refer to any products and/or services offered for sale by us (such as tickets, Platinum Tickets, Packages and Upsells) as "Items". Any reference to a ticket includes (where relevant) a Platinum Ticket.
1.6 To purchase Item(s) from us, you must be 18 or over and have a valid credit/debit card issued in your name.
1.7 Our Purchase Policy does not apply to any purchases made via Groupon. If you have any queries or complaints regarding you purchase of tickets from Groupon, please contact them directly. We act as Groupon's fulfilment partner and are not responsible for any ticket arrangements, save for delivery of tickets to you.
2. Contract
2.1 Any purchase of an Item from us is subject to: (i) this Purchase Policy; (ii) any special terms and conditions which may be displayed on our website; and (iii) the terms and conditions of the Event Partner(s) and/or event, which can be found on their respective websites. Venue terms and conditions may also be available at the venue box office.
2.2 Your contract for purchase of an Item starts once we have confirmed your purchase and ends immediately after the completion of the event for which you have purchased the Item, save that, if you have purchased any product as an Upsell, your contract for the purchase of such product will end 14 days after the date of delivery of the product to you. All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process
2.3 You agree not to obtain or attempt to obtain any Items through unauthorised use of any robot, spider or other automated device or any other illegal or unauthorised activity. We reserve the right to cancel any transaction which we reasonably suspect to have been made in breach of these provisions without any notice to you and any and all Items purchased as part of such transaction will be void.
2.4 We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently.
3. Prices and fees
3.1 Purchases from us may be subject to a per Item service charge and a non-refundable per order delivery fee.
3.2 The price of Platinum Tickets may vary as it is set according to demand at the time of purchase. You pay the price displayed on our website at the time you make your purchase but the price of similar Platinum Tickets may increase or decrease after you have made your purchase. You will not be entitled to a refund if the price of similar Platinum Tickets subsequently falls.
3.3 Please note that the price printed on Platinum Tickets is usually its face value rather than the purchase price. You will not be entitled to a refund on the basis that you have paid a higher price than the face value of the Platinum Ticket. Market-based pricing allows us to give fans access to the best tickets, whilst enabling Event Partners to price tickets closer to their true value. The price paid for a Platinum Ticket represents its true value at the time of purchase.
3.4 Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of any Item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect price, you will receive a full refund from us.
4. Cancellations
4.1 If you have purchased a ticket, Platinum Ticket or a Package, you are not entitled to cancel your purchase. You are also not entitled to cancel any "Excluded Upsell", such as an Upsell which includes
travel, accommodation, catering, transport or leisure services. Full list of Excluded Upsells is available in our cancellation information.
4.2 If you have purchased any product as an Upsell (other than an Excluded Upsell), you are entitled to cancel your transaction within fourteen (14) days of the date of delivery of the product (or during such longer period as may be specified in the Event Partner's terms and conditions). You are not entitled to cancel your associated ticket purchase in such circumstances. To cancel your Upsell purchase, please complete and submit our cancellation form or contact us. Further details regarding your cancellation rights are set out in our cancellation information.
4.3 4.3 If you have purchased any digital download as an Upsell, you may cancel your transaction within 14 days of the day of purchase ("Cancellation Period"), unless you have purchased such digital download during the 14 days immediately before the date of its release or at any time on or after the release date, in which case you will have agreed for the digital download to be provided to you before the expiry of the Cancellation Period and will have acknowledged that your right to cancel will be lost.
5. Delivery
5.1 We aim to dispatch tickets as soon as possible. We are not able to specify the exact dates of dispatch, as the arrangements for dispatch depend on when we are in possession of the ticket stock used for a particular event. For some events, we receive ticket stock from our Event Partners close to the event date.
5.2 Please allow as much time as possible for your tickets to arrive. If your tickets have not arrived five days before the event (or, if you are travelling, five days before you leave on your journey), please contact us. Please include your reference number and the name and postcode the booking is made under.
5.3 We post tickets to the billing address of a credit card. If the address in your booking does not correspond to that held by your credit card company, we may cancel your tickets.
5.4 We reserve the right to make tickets available for collection by you at the venue box office. We will notify you by telephone or email of the arrangements for collection (using the details provided by you at the time of ordering) if this becomes necessary. You may be required to provide your booking confirmation email and your photo ID to collect tickets.
5.5 We accept no responsibility for the delivery or quality of the products and/or services included in a Package and/or sold as an Upsell. Any and all products and/or services included in a Package or sold as an Upsell are provided and fulfilled by our Event Partners, who are responsible for the delivery and the quality of such products and/or services. If you have any queries or complaints regarding the Upsell and/or the non-ticket element of the Package, please contact the relevant Event Partner directly. For contact details, please refer to the disclaimer on our website or to the booking confirmation email.
6. Tickets
6.1 Any ticket you purchase from us remains the property of the Event Partner and is a personal revocable licence which may be withdrawn and admission refused at any time. If this occurs, you will
be refunded the sale price of the ticket which has been withdrawn or for which access was refused (including the relevant per ticket service charge but excluding the per order handling fee).
6.2 Policies set by our Event Partners, may prohibit us from issuing replacement tickets for any lost, stolen, damaged or destroyed tickets. For example for non-seated events, allowing a possibility of both the original and replacement tickets being used, may compromise the licensed capacity of the venue. If replacement tickets are being issued, we may charge you a reasonable administration fee.
6.3 When you receive your tickets, please keep them in a safe place. We will not be responsible for any tickets that are lost or stolen. Please note that direct sunlight or heat can sometimes damage tickets.
6.4 It is your responsibility to check your tickets; mistakes cannot always be rectified.
6.5 You have a right only to a seat of a value corresponding to that stated on your ticket. We, the venue or Event Partner reserve the right to provide alternative seats (whether before or during the event) to those initially allocated to you or specified on the tickets.
Restrictions
6.6 When purchasing tickets from us, you are limited to a specified number of tickets for each event. This number is included on the first purchase page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. Tickets may be restricted to a maximum number per person, per credit card and, for some events; a restriction may apply per household. We reserve the right to cancel tickets purchased in excess of this number without prior notice.
6.7 Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the tickets. It is your responsibility to ensure that you read all notifications displayed on our website.
6.8 You may not resell or transfer your tickets if prohibited by law. In addition, Event Partners may prohibit the resale or transfer of tickets for some events. Any resale or transfer (or attempted resale or transfer) of a ticket in breach of the applicable law or any restrictions imposed by the Event Partner is grounds for seizure or cancellation of that ticket without refund or other compensation.
6.9 You may not combine a Ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package, unless formal written permission is given by us and the Event Partner.
6.10 A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by the Event Partner, provided that even if such consent is obtained, use of our trade marks and other intellectual property is subject to our prior consent.
7. Event
7.1 It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify you of the cancellation once we have received the relevant authorisation from the Event
Partner. We do not guarantee that you will be informed of such cancellation before the date of the event.
7.2 Please note that advertised start times of events are subject to change.
7.3 Tickets are sold subject to the Event Partner's right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets, unless such change is a material alteration as described in paragraph 8.4, in which case the provisions of this paragraph shall apply.
8. Refunds
8.1 Occasionally, events are cancelled, rescheduled or materially altered by the team, performer or Event Partner for a variety of reasons. Contact us for exact instructions.
8.2 Cancellation: If an event is cancelled (and not rescheduled), you will be offered a refund of the sale price of your ticket(s), including the relevant per ticket service charge but excluding the per order handling fee. If an event takes place over several days and one or more day(s) is/are cancelled (but not all the days constituting the event), a partial refund only may be payable corresponding to the day(s) cancelled.
8.3 Rescheduling: Unless indicated otherwise in relation to a particular event, if an event is rescheduled, you will be offered seats at any rescheduled event (subject to availability) of a value corresponding with your original tickets. If you are unable to attend the rescheduled event, you will be offered a refund of the sale price of your ticket(s) including the relevant per ticket service charge but excluding the per order handling fee. You must inform us within the time specified by us if you are unable to attend the rescheduled event, otherwise we may reconfirm your booking for the rescheduled date and you will not be entitled to claim a refund.
8.4 Material alteration: If an event is materially altered, you will be offered an option to either reconfirm your order for the altered event or to claim a refund (of the sale price of your ticket(s) including the relevant per ticket booking fee but excluding per order handling fee), within such time as specified by us. Failure to inform us of your decision may result in your order being reconfirmed for the altered event and you will not be entitled to claim a refund. A 'material alteration' is a change which, in our and the Event Partner's reasonable opinion, makes the Event materially different to the Event that purchasers of tickets, taken generally, could reasonably expect. The use of understudies in theatre performances and/or any changes of: (i) any supporting act; (ii) members of a band; and/or (iii) the line-up of any multi-performer event (such as a festival) shall not be a material alteration.
8.5 To claim your refund, please apply in writing to: Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (or to such other address as may be notified to you by us). You must enclose your unused tickets and comply with any other reasonable instructions from us. For accounting purposes your unused tickets must be received within 28 days from the date of the cancelled event.
8.6 If you have purchased from us any Item associated with an event which has been cancelled, rescheduled or materially altered (such as car parking or travel) and a refund of a ticket is due to you in accordance with this clause 8, we will also refund you the purchase price of such Item purchased from us, including the per Item service charge but excluding the per order delivery fee.
8.7 This Purchase Policy does not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice or the Department for Business Innovation and Skills.
8.8 We regret that, unless paragraphs 8.2, 8.3 or 8.4 apply, tickets cannot be exchanged or refunded after purchase.
9. Liability
9.1 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk. Neither we nor the Event Partner(s) shall be liable to you for any loss of enjoyment or wasted expenditure.
9.2 Unless otherwise stated in this clause 9, our and the Event Partner(s)' liability to you in connection with the event (including, but not limited to, for any cancellation, rescheduling or material change to the programme of the event) and the Item you have purchased shall be limited to the price paid by you for the Item, including any per item service charge but excluding any per order handling fee.
9.3 Neither We nor the Event Partner(s) will be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner(s)): (a) in any circumstances where there is no breach of a legal duty of care owed by us or the Event Partner(s); (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence); or (c) to the extent that any increase in any loss or damage results from breach by you of any of the terms of this Purchase Policy and/or any terms and conditions of the Event Partner(s) or your negligence.
9.4 Nothing in this Purchase Policy seeks to exclude or limit our or the Event Partner(s)' liability for death or personal injury caused by our or the Event Partner(s)' (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.
10. Admission and Attendance
10.1 The venue reserves the right to refuse admission should patrons breach any terms and conditions of the event or Event Partner. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.
10.2 Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
10.3 There will be no pass- outs or re-admissions of any kind.
10.4 The unauthorised use of photographic and recording equipment is prohibited. Any photos, videos and/or recordings may be destroyed or deleted. Laser pens, mobile phones, dogs (except guide dogs) and a patron's own food and drink may also be prohibited (please check with the venue).
10.5 You and other ticket holders consent to filming and sound recording as members of the audience.
10.6 Prolonged exposure to noise may damage your hearing.
10.7 Special effects which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event.
11. Queries and Complaints
11.1 If you have any queries or complaints regarding your purchase, contact us, quoting your order number given to you at the conclusion of placing the order.
11.2 Because we sell Items on behalf of Event Partners, we may need to contact them for more information before responding to your complaint. Some complaints can take up to 28 days to resolve, but we will get back to you as soon as possible.
11.3 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to you, us and the Event Partner.
11.4 Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation within 28 days, you and we may attempt to settle it by mediation. To initiate mediation a party must give written notice to the other parties to the dispute requesting mediation. The mediation shall be conducted in accordance with the STAR Code of Practice and Dispute Resolution Procedure current at the date of the referral which sets out the procedures to be adopted, the process of selection of the mediator and the costs involved, and which terms are deemed incorporated into this agreement.
STAR can be contacted at:
PO Box 708
St Leonard's Place
York
YO1 0GT
Telephone: 01904 234737 (or +44 1904 234737 if calling from outside the UK)
Email: info@star.org.uk
12. Miscellaneous
12.1 The Event Partner and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the "Act"). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.
12.2 All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with Ticketmaster are subject to the exclusive jurisdiction of the English Courts.