Muse

Box Office - TBC

Gates - 4pm

Curfew - 10:45pm

• No persons under 14 permitted.
• Persons aged 14 and 15 year olds must be accompanied by an adult 21 and over (1 adult minimum per 4 persons aged 14 and 15 years old).
• If you’re lucky enough to look under 25 you may be asked for proof of age at the gates so please don’t risk it - bring acceptable photographic ID.
• If you’re attending with someone aged 14 and 15 years old, we encourage you to complete a guardianship form.
• A challenge 25 policy will be in operation at the bars ensuring access is restricted to persons 18 and over.  Proof of age may be required so please bring acceptable photographic ID.

*please note this event is subject to licence.

You must bring valid and current ID with you - Valid IDs must be photographic.

We will be accepting the following types of ID for entry into the event:

• Current UK or Overseas Driving License
• Current UK or Overseas Current Passport
• Overseas Only Valid National ID card
• UK only 18 + PASS scheme card
• Young Scot Cards
• Ireland Age Card
• Forces ID Card

This is line with the national Challenge 25 policy.

**Photocopies of ID does not count as valid ID. Must be original documents

The official ticket outlets for this event are Ticketmaster and Tixr.

No other agents are authorised to sell and any listing on an unauthorised site cannot be guaranteed to gain entry to the event.

Ticket Dispatch:

Ticketmaster – General admission tickets will be mobile tickets. Hospitality tickets will be physical tickets that will be posted to you.

Tixr – General admission tickets will be print at home tickets.

Mobile Tickets:

This event will be using Ticketmaster's SafeTix technology to provide powerful fraud and counterfeit protection. Your barcode will constantly change and screenshots of barcodes will not work.  You must show the barcode in the Ticketmaster app.  More info on SafeTix can be found here.

Please make sure you check your tickets within the latest version of the Ticketmaster app, and are logged into the app before you arrive at the venue as mobile data reception can be limited - doing this in advance through the app will ensure that you’ll be able to access them at the venue without connectivity.

Information on how mobile tickets work can be found here.  If you’re having issues with downloading your tickets help can be found here.  If you will be arriving at different times to the rest of your party remember you can transfer their tickets from your Ticketmaster account to theirs. A guide on how to do this can be found here.

Safe Ticket Buying:

We strongly recommend that you only purchase tickets through our official ticket partners – Ticketmaster and Tixr. No other agents are authorised to sell and any listing on an unauthorised site cannot be guaranteed to gain entry to the events. We’ve seen lots of customers be scammed by purchasing tickets through sites such as eBay, Gumtree, Stubhub, Viagogo etc. Unofficial sites do not give you the same rights and protections. Be aware and don’t fall for a scam. These tickets might not even exist and if you turn up with a fake ticket you’ll be turned away from the event so don’t chance it. We recommend you only purchase through our official ticket partners. Our official resale partner is Ticketmaster Fan-to-Fan Exchange.

Ticket Resale:

We only permit ticket resale at face value through Ticketmaster Fan-to-Fan Exchange. Please do not use ticket sites such as eBay, Gumtree, Stubhub, or Viagogo where tickets may be available at hugely inflated prices. Buying through these websites also runs the risk of being sold tickets that may not actually exist.

Buying tickets on the day:

We recommend that you purchase tickets in advance to avoid disappointment. Should there be tickets left for sale these can be purchased on the day via Ticketmaster.

With mobile tickets, you can have these delivered to your Ticketmaster app on your phone straight away saving you from having to collect these at the box office.

Please note that our box offices will only be accepting card payments – cash will not be permitted.

Hospitality Wristbands:

The process for collecting your Hospitality wristband will be confirmed closer to the event.

Accessible Platform / Accessible Facilities Wristband:

The Accessible Platform for Muse on Friday 23rd June 2023 is now at capacity and we will be operating a waitlist. Any applications for this show will result in you being added to the waitlist for this date. We will still be able to approve you for the use of accessible facilities (e.g. accessible toilets, accessible parking, etc.) and use of the PA/Companion ticket.

Passouts:

Your ticket can only be scanned once for each day it’s valid. There is no re-entry once you’re in the festival site.

Bellahouston Park is a 30minute walk from Finnieston and a 45 minute walk from the City Centre.  For the best walking routes to the show, please visit here.

Buses

Bus numbers 9, 9A, 10, (First) and 38 (McGills) all drop off/pick up from Paisley Road West to the north of Bellahouston Park. The journey to the City Centre is 22mins and the last bus is scheduled for 00.25 at the time of writing. Please check the bus company websites for timetables closer to the event.

Private chartered coaches will have a dedicated parking area close to the venue.  The location will be updated here once agreed.

There will be a shuttle bus service operating between Glasgow City Centre and Bellahouston Park. Check back here for more information closer to the event. 

Train

Dumbreck station is the closest to the gig, approximately 15 minutes away by foot.

Taxis/Pick Up/Drop Off

The official Drop off & Pick up location will be updated once plans have been agreed. Check back here for more information closer to the event. 

Underground

Bellahouston Park is serviced by Ibrox Underground Station which is an 8-minute walk to/from the venue.

Picnic Blankets, non-professional cameras, portable phone charger, ID, ear plugs, hand sanitiser, hats, lip balm, make up, sunscreen, sunglasses, an empty bottle no bigger than 500ml (not a fancy reusable one though as glass/metal/hard plastic bottles aren't permitted), biodegradable wipes and more.

The event is cashless and all purchases made at the event will be via card or mobile payment.

Please don’t bring a bag unless it is absolutely essential. Bags larger than the size of a sheet of A3 paper will not be permitted.

No chairs, professional cameras, drugs, flares, glass or metal/hard plastic bottles (incl perfume/fragrance), smoke canisters, flags, flag poles, selfie sticks, umbrellas, weapons, frisbees/boomerangs.

See a full list of prohibited items here.

Please take care not to lose your property whilst at the event.  Anything handed into the event organiser will be passed to Police Scotland the morning after the event.

Your safety is our priority. Strict security measures will be in place and searches carried out at entry.

If you require any assistance throughout the show, please speak to the nearest member of security who can assist you and direct you to our welfare or first aid points if required

The fact you will be in a big crowd may feel uncomfortable and going ‘down the front’ is a very different experience than being further back in the crowd.

If you are planning to watch the show from ‘down at the front’, there are some things to be mindful of including the importance of not starting circle pits:

• Don’t start or participate in circle pits – they are dangerous and can cause harm across the full crowd
• Crowd movement happens at all shows and it’s important to help everyone around you if you find yourself in a difficult position
• The event control centre are monitoring the crowd via CCTV at all times
• Security and ‘spotters’ are on and around the stage watching for anyone who is in need for assistance at all times
• Take time to chill – there are plenty of areas around the festival where you can take a moment

Look after yourself and others round about you. If you need help at any time, please speak to the nearest member of security.

Drinking alcohol in public is illegal in Glasgow so please do not bring alcohol to the event.  Take it easy and don’t end up too intoxicated – Security is obliged to refuse admission or eject you from the site if you have had too much to drink so, don’t spoil your night.

It is an offence to supply alcohol to anyone under the age of 18. ID spot checks will be taking place, and anyone caught supplying alcohol to anyone underage will be removed from the event and reported to Police Scotland.

Our supportive welfare team from TLC are onsite to provide confidential and non-judgemental help in a whole variety of situations.  Welfare is a safe space to get support with intoxication, lost friends, you need sanitary products, you need a quiet space to desensitise or you just need someone to talk to. 

Be prepared for all weather. Keep an eye on the forecast and be prepared for a change in the weather as the evening goes on. Umbrellas are not permitted in the event.

We want Muse to be an event that is accessible for all.

Gigs in Scotland has a dedicated Access Team working all year round to constantly improve the experience for accessible customers. We welcome and encourage feedback from our attendees on our accessible facilities.

IMPORTANT INFORMATION

The Accessible Platform for Muse on Friday 23rd June 2023 is now at capacity and we will be operating a waitlist. Any applications for this show will result in you being added to the waitlist for this date. We will still be able to approve you for the use of accessible facilities (e.g. accessible toilets, accessible parking, etc.) and use of the PA/Companion ticket.

Please note the access facilities are not for the use of people with temporary impairments or circumstances such as broken bones, healing wounds or pregnancy. Customers concerned with any of these points can contact our Accessibility Team on access@dfconcerts.co.uk

Please let us know in advance of the show if you have any specific access requirements for attending the show.

Purchasing Accessible Tickets/Applying for Access

Please note we are not using Ticketmaster’s Online Accessible Tickets and will follow the process below:

• Please buy your own ticket first on this webpage.
• Do not purchase a ticket for your PA/Companion. Once your application has been processed, we will provide this free of charge.
• 1 PA/Companion ticket will be issued per 1 accessible customer to ensure fairness amongst all accessible customers.
• Please register for the use of our Accessible Facilities & Request PA Ticket here.
•  You will need your ticket reference order number to complete this process.
• If you are unsure about your eligibility for a free PA/Companion Ticket, please do not hesitate to contact our Accessible Coordinator on 0141 674 9444 or email us at access@dfconcerts.co.uk.

Once you have submitted your details, please send in your supporting documentation to access@dfconcerts.co.uk

Supporting Documentation

• Supporting documentation that guides us to your eligibility is:
• Front page of DLA Letter (no specific rate required)
• Front page of Attendance Allowance Letter (no specific rate required)
• Receipt of Personal Independence Payment (PIP)
• Evidence of registration of Severely Sight Impaired
• CredAbility Access Card (+ 1 category requirement)
• Recognised Assistance Dog ID card, however, we do recognise that not every customer may have access to this supporting documentation and we will review any situation like this on a case-by-case basis.

Once your information has been received and processed, we will provide you with confirmation by email.

Please be advised;

• No documentation two weeks after completing the accessible facilities form = an unprocessed request.
• We will not be able to provide you with your free PA/Companions pass or a reserved place on the accessible platform on this basis.

PA/Companion Tickets

Please do not purchase a ticket for your PA/Companion. Once your application has been processed, we will provide this free of charge.

If you have any questions about your ticket and PA/Companion ticket, please contact us on access@dfconcerts.co.uk or on 0141 674 9444.

Accessible Facilities

You will have the option to apply for two types of wristbands depending on your access requirements...

Accessible Platform Wristband:

• Accessible Platform
• PA/Companion ticket (supporting documentation required)
• Accessible Toilets
• Blue Badge Parking
• Fridge Storage for Medication
• BSL Performance Interpreters are available on request in advance. Please send advance requests to  access@dfconcerts.co.uk. At least 60-days notice is advised.
• Assistance dogs - We welcome any assistance dogs at Muse! If you require a dog spending area on site please email your request within a reasonable time frame to access@dfconcerts.co.uk
• Changing Places Toilets – If you require access to changing places facilities (toilets with a hoist) please let us know when completing the accessible facilities from so this can be booked for Muse.

Accessible Facilities Wristband (Please note that this does not include access to the accessible platform):

• PA/Companion ticket (supporting documentation required)
• Accessible Toilets
• Blue Badge Parking
• Fridge Storage for Medication
• BSL Performance Interpreters are available on request in advance. Please send advance requests to access@dfconcerts.co.uk
  At least 60 day notice is advised.
• Assistance dogs - We welcome any assistance dogs at Muse, If you require a dog spending area on site please email your request within a reasonable time frame to access@dfconcerts.co.uk
• Changing Places Toilets – If you require access to changing places facilities (toilets with a hoist) please let us know when completing the accessible facilities from so this can be booked for Muse.

First Aid and Welfare will be available to all at Muse.

We ask our toilet attendants and stewards to look out for 'I can't wait' cards for quick access to the toilets.

Travel

We strongly advise planning your journey before leaving for Muse. Specific travel information will be available on the website and sent out via email to Access customers prior to the event in the Accessible Info Guide.

Blue Badge Parking

There will be a dedicated Accessible parking area located close to the Accessible Entrance of Bellahouston Park. If you require the use of this car park you will need to apply for Access Parking (via the Access Requirements Form).
 

Please note:

• Blue Badge Holders must have their badge present on the day to show a Steward.
• The Accessible parking area is free of charge.
• Parking in the accessible car park is limited and will be operated on a first come first serve basis.

Other Information

• The Accessible Platform is uncovered so please dress appropriately for the Scottish weather
• Please note that flicker, laser, strobe and other lighting effects may be used during the performances.
• For the comfort and enjoyment of all Customers using the Accessible Platform, no smoking/use of e-cigarettes is permitted.
• The PA/Companion ticket is provided with the expectation that your PA is willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.
• In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety.
• No abuse of the PA ticket and wristband or this wristband/ticket will be revoked.
• If you have an ‘I can’t wait’ card, please present this to the stewards for quick access to the toilets
• Please feel free to bring your own ear plugs.
• The accessible platform is seated only. This is to prevent the restricted view for other customers. If you wish to stand up and/or dance you may do so at the back of the platform.
   

Access Team

We want our customers to enjoy their visit to our shows, but we appreciate that we may not cover everything you need or wish to know about the event. If you have any questions, then please don’t hesitate to get in touch prior to the event with our Access Manager by emailing: access@dfconcerts.co.uk

• Post: 272 St Vincent Street, Glasgow G2 5RL
• Phone: 0141 674 9444.
• Office opening times are: 10am – 6pm, Monday to Friday.

Please note: we aim to respond to all email enquiries within five working days however, this may take longer during busy times.

On show days, access@dfconcerts.co.uk will not be monitored as we will be working operationally on the ground, however, if you arrive at the event then please approach a Steward, Supervisor or a member of the Customer Access Team for assistance and they will do their best to help.

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