Sam Fender - Scottish Gas Murrayfield - Access Information

ACCESSIBLE INFORMATION

We want the show to be an event that is accessible for all. 

Gigs in Scotland has a dedicated Accessibility Team who works closely with the accessible team at Murrayfield to ensure that our events are accessible to all. We welcome and encourage feedback from our attendees on the accessible facilities at our concerts. 

Please note, the access facilities are not for the use of people with temporary impairments or circumstances such as broken bones, healing wounds or pregnancy. Customers concerned with any of these points can contact our Accessibility Team. 

Please let us know in advance of the show if you have any specific access requirements for attending the show once you have purchased your ticket. 

The Accessible Information Guide will be available here soon.

Customers can purchase Accessible tickets online through Ticketmaster by selecting a Wheelchair, Ambulant Disabled

Step 1 – Purchase your tickets 

  • For Wheelchair-Only Raised Platform & Ambulant Disabled Seating  

Select 1 Wheelchair-Only ticket, Ambulant Accessible Seating. (A free companion must be selected at the time of purchase) 

Please note that ambulant accessible seating is intended for customers with accessible requirements who do not require a wheelchair space. These seats are selected based on their location within the venue, including limited stair access, proximity to accessible facilities (such as accessible toilets), and level access routes. As these seats are located within general audience areas, nearby customers may choose to stand during the performance. Customers who need to remain seated for the duration of the event should consider booking a Wheelchair Accessible Platform ticket, where appropriate for their access requirements.

Standing/Non-Accessible Seating Companions.  

Fans who don't need accessible seating and are comfortable with standing/standard seating who also require a companion ticket, should purchase the total number of tickets required via Ticketmaster. 

Contact Ticketmaster post booking to request a refund of the Companion ticket. The accessible ticket policy limits 1 free companion ticket to each accessible ticket purchased. Proof of eligibility must be provided. 

By purchasing an accessible ticket, you confirm you or a member of your party requires this position. The accessible ticket policy limits one free carer ticket to each accessible ticket purchased. Proof of eligibility/disability must be provided before the event, if you bought tickets online, you will be contacted by Ticketmaster/the SEC team no later than 72 hours after your order. Tickets may be cancelled if misuse is suspected/found 

Step 2 – Let us know if you have further requirements.

Once you have bought your ticket, please let us know if you require any of the below accessible facilities by emailing access@dfconcerts.co.uk.

If you do not require access to the wheelchair accessible platform or ambulant accessible seated area but still require access to accessible facilities, please contact us. 

Please note: You cannot request Accessible and Essential Companion Tickets via the above email. Accessible Tickets and Essential Companion tickets must be bought from Ticketmaster.

Proof of eligibility/disability must be provided before the event. If you bought tickets online, you will be contacted by Ticketmaster no later than 72 hours after your order. Tickets may be cancelled if misuse is suspected/found. 

More information regarding what Ticketmaster accepts as proof of eligibility/disability can be found on the Ticketmaster proof of eligibility page. Please note that Gigs in Scotland are not processing supporting documentation for this show and will be processed by Ticketmaster. 

We strongly advise planning your journey before leaving for the event. Please refer to travel guidance on the venue’s website.

  • The Accessible Platform is uncovered so please dress appropriately for the Scottish weather.

  • Please note that flicker, laser, strobe and other lighting effects may be used during the performances. 

  • For the comfort and enjoyment of all Customers using the Accessible Platform, no smoking/use of e-cigarettes is permitted. 

  • The Essential Companion ticket is provided on the expectation that your PA is willing and able to assist you throughout your visit and would be available and able to help you in the event of an evacuation. 

  • In the instance of a site evacuation please ensure that your Essential Companion is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel located near the raised accessible platform will assist in moving everybody to a place of safety from the pitch. 

  • No abuse of the Essential Companion ticket and wristband or this wristband/ticket will be revoked. 

  • If you have a ‘Can’t Wait’ card, please present this to the stewards for quick access to the accessible toilets. 

  • Please feel free to bring your own ear plugs. 

  • The accessible platform is seated only. This is to prevent the restricted view for other customers.

Bag Policy 

Bags larger than an A4 sheet of paper are not permitted. 

If you need to bring a larger bag for medical or accessibility reasons, please contact our accessibility team at access@dfconcerts.co.uk. 

Food and Drink 

There will be various food options available at the concert. 

If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please contact our accessibility team at access@dfconcerts.co.uk. 

Medication 

You may bring medication in its original packaging with the prescription label clearly visible, or if it is easily recognisable, without requiring prior approval. 

If your medication is not easily recognisable, please contact our accessibility team at access@dfconcerts.co.uk. 

Only bring the necessary amount for the duration of the event. 

  • Keep your medication safe with you at all times. 

  • Be prepared for screening at entry points, and have any supporting documents ready, such as a doctor’s note, prescription, or correspondence with the accessibility team. 

We want our fans to enjoy their visit to our shows, but we appreciate that we may not cover everything you need or wish to know about the event. If you have any questions, then please don’t hesitate to get in touch prior to the event with our Accessibility Manager or through Barclays Hampden Park via their Contact Form.

Email: access@dfconcerts.co.uk. 

Post: 272 St Vincent Street, Glasgow G2 5RL 

Phone: 0141 674 9444  

Office opening times are: 10am – 6pm, Monday to Friday. 

Please note, we aim to respond to all email enquiries within five working days, however this may take longer during busy times. 

On show days, our email address will not be monitored as we will be working operationally on the ground, however, if you arrive at the event then please approach a Security Steward, Supervisor or a member of the Customer Access Team for assistance and they will do their best to help. 

The Accessible Parking is managed by the venue team. Spaces in this area are limited and allocated via a ballot system. To request this, please send requests to the venue via their Accessible Application Form