ACCESSIBLE INFORMATION

We want our events to be accessible for all.

The event has a dedicated Accessibility Team working all year round to constantly improve the experience for accessible fans. We welcome and encourage feedback from our attendees on our accessible facilities.

Please note the access facilities are not for the use of people with temporary impairments or circumstances such as broken bones, healing wounds or pregnancy. Fans concerned with any of these points can contact our Accessibility Team on access@dfconcerts.co.uk

Please let us know in advance of the show if you have any specific access requirements for attending the event.

Accessible information downloads will be available here closer to the event.

Applying for accessible facilities

1. Buy your event Ticket

• Buy your standard ticket via Ticketmaster

• Do not purchase a ticket for your essential companion. If your Access Card or Digital Access Pass indicates the essential companion requirement (+1 Symbol), we will automatically provide you with an essential companion ticket free of charge. See 'Essential Companion' section below for full details.

• After purchasing your ticket, move to Step 2.

2. Check you have a Valid Access Card or Digital Access Pass.

Already Have a Valid Access Card or Digital Access Pass?

• If you have valid Access Card or a Digital Access Pass from another Live Nation Festival (view list of participating festivals), skip to Step 3.

 Don't Have a Valid Pass?

•  You'll need to apply for a free Access Pass via Nimbus Disability. 

How to apply:

• Validate your access requirements with Nimbus by providing supporting documentation and information.

• Nimbus will assess your application.

• Once approved, you'll be issued your Digital Access Pass (or an Access Card if you've upgraded).

• Your Pass will be valid for 3 years at Live Nation festivals (view list of participating festivals) 

• You can apply for a Nimbus Access Card or free Digital Access Pass via the Access Card website.

• If you have any questions or concerns regarding your application to Nimbus, please contact our accessibility team who are here to support!

3. Apply for accessible facilities

Once you've received confirmation of your Digital Access Pass (or Access Card) from Nimbus, you can apply for our accessible facilities.

You must have your Nimbus Card or Digital Access Pass ID number ready - as you will need to input this on your application. 

Please note:

Spaces for the accessible viewing platform and viewing area are allocated on a first-come, first-served basis (based on your application date) and may reach full capacity.

While we will do our best to accommodate everyone, if the platform is full, we will contact you to discuss alternative facilities.

If no suitable alternatives are available, a refund will be issued.

Important: You must have a confirmed Digital Nimbus Pass before applying or let us know your application for this is in progress at point of submission.

Make sure you receive an acknowledgement email when submitting the form. If you do not get this, your form has not been submitted correctly.

4. Our Accessibility Team will review your application

You will receive email confirmation of your approved facilities. If you have any questions, our Accessibility Team is here to support you.

5. Receive your Accessibility Guide and arrival information

This will be emailed to you closer to the event date and include further information on the accessible facilities on site.

Please contact us if you have any questions in the meantime

6. Enjoy the event!

We look forward to welcoming you!

Please do not purchase a ticket for your PA/Companion. Once your application has been processed, we will provide this free of charge. Please follow instructions in the “Purchasing Accessible Tickets/Applying for Access” section.

If you have any questions about your ticket and PA/Companion ticket, please contact us on access@dfconcerts.co.uk or on 0141 674 9444.

+1 / Companion Requests for shows with closed applications

If you have already purchased a ticket and require a +1 (essential companion), please visit the Accessible Box Office on the day of the event. Our Accessibility Manager will be able to review and assess your request.

Please ensure you bring supporting documentation, such as:

• A Nimbus Access Card with a +1 symbol

• A Digital Access Pass indicating a +1

• You can apply for a Free Digital Access Pass here

• Or other relevant supporting documentation confirming your requirement for a +1

If you require access to the Accessible Viewing Areas on days applications have been closed, please attend the Accessible Viewing Area and speak to our Accessibility Team, who will do their best to assist.

If you require quick access to accessible toilets around the site, please also visit the Accessible Viewing Area where our team can support you. 

+1 / Companion Requests

If you have already purchased a ticket and require a +1 (essential companion), please visit the Accessible Box Office on the day of the event.

Our Accessibility Manager will be able to review and assess your request.

Please ensure you bring supporting documentation, such as:

• A Nimbus Access Card with a +1 symbol

• A Digital Access Pass indicating a +1

• You can apply for a Free Digital Access Pass here

• Or other relevant supporting documentation confirming your requirement for a +1

• We’re here to support you and ensure you have the best possible experience.

Access to the accessible facilities will be allocated by the accessibility team, based on your requirements.

We will have the following available:

• Raised Viewing Platform (raised, fully seated area – ideal for anyone requiring seating for the duration of the event*)

• Accessible Ground Level Viewing Area (ground level, mainly standing with option to take a rest on first-come, first-served basis seating at the back of the area – ideal for those who need a less crowded area and the option of sitting for a short period of time)* 

• Essential Companion Ticket*

• Accessible Toilets*

• Assistance Dog*

• Accessible Parking

• Changing Places Facilities (upon request)

• Fridge Storage for Medication (upon request)

• BSL Performance Interpreters (upon request – at least 60 days in advance)

• Audio Description (upon request – at least 60 days in advance)

• Live Captioning (upon request – at least 60 days in advance)

*subject to Nimbus approval.

First Aid and Welfare will be available.

We ask our toilet attendants and stewards to look out for 'I can't wait' cards for quick access to the toilets.

A British Sign Language interpreting service and/or Live Captioning can be provided in request by fully qualified Interpreters/Captioners.

Please make sure you request this service on the Accessible Application Form. See the ‘Applying for Accessible Facilities’ tab for more info.

Full interpreting schedules (if requested for shows) will be included in our Accessibility Guide. Details and locations of our information and welfare services available for d/Deaf customers will also be available in the Accessibility Guide.

At least 60-days’ notice is advised to ensure we can source and ensure the availability of the interpreters/captioners.

Assistance Dogs

We welcome assistance dogs to our events, provided they have been specifically trained to support you, use the designated toilet/spending area, and behave appropriately around other customers.

If you are bringing an assistance dog, please email us in advance so we can prepare a suitable spending area and any other required facilities. You may also indicate this in the accessible facilities form if you are applying to use accessible facilities on site.

Audio Description

Audio Description can be provided on request by fully qualified Audio Describers.

Please make sure you request this in your Accessible Application Form so our team can review your request. For more details, visit the ‘Applying for Accessible Facilities’ tab.

Customers who have requested this service will be contacted by the relevant team to discuss further.

Accessible parking must be pre-booked using our Accessible Application Form.

• Accessible Parking operates on a first-come, first-served basis.

• Must be applied for in advance.

• Those approved for parking will be sent confirmation in advance, to be shown to Stewards on arrival.

• The Accessible parking area is free of charge.

Bag Policy

Bags larger than an A3 sheet of paper are not permitted.

If you need to bring a larger bag for medical or accessibility reasons, please speak to a security supervisor when you arrive. They'll be able to assess this on the day and issue authorisation where appropriate.

Food and Drink

There will be various food options available at the event.

If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please speak to a security supervisor when you arrive. They'll be able to assess this on the day and issue authorisation where appropriate.

Medication

You may bring medication in its original packaging with the prescription label clearly visible, or if it is easily recognisable, without requiring prior approval.

If your medication is not easily recognisable, please speak to a security supervisor when you arrive. They'll be able to assess this on the day and issue authorisation where appropriate.

Only bring the necessary amount for the duration of the event.

• Keep your medication safe with you at all times

• Be prepared for screening at entry points, and have any supporting documents ready, such as a doctor’s note, prescription, or correspondence with the accessibility team.

If you need to bring prohibited items for medical reasons (e.g. Restricted medication, food/non-alcoholic drinks due to dietary restrictions or a larger bag) but don't have an authorisation yet, please ask to speak to a security supervisor when you arrive. They'll be able to assess this on the day and issue authorisation where appropriate.

• The Accessible Platform is uncovered so please dress appropriately for the Scottish weather.

• Please note that flicker, laser, strobe and other lighting effects may be used during the performances.

• For the comfort and enjoyment of all fans using the Accessible areas, smoking/use of e-cigarettes/vases is not permitted.

• The Essential Companion ticket is provided with the expectation that your Essential Companion is willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.

• In the instance of a site evacuation please ensure that your Essential Companion is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety.

• No abuse of the Essential Companion ticket and wristband or this wristband/ticket will be revoked.

• If you have an ‘I can’t wait’ card, please present this to the stewards for quick access to the toilets.

• Please feel free to bring your own ear plugs.

• The Raised Accessible Platform is seated only. This is to prevent the restricted view for other customers. If you wish to stand up and/or dance you may do so at the back of the platform.

• The Ground Level Viewing Area is located in front of the Raised Accessible Platform. This area is mainly standing with the option to take a seat for short breaks at the back of the area. It’s ideal for those who need a less crowded area and the option of sitting for a short period of time. While seated, please note that there may be standing fans in front of you.

You can contact us via the below. If you do not receive a response before your show date, please come see us at the accessible box office and the team will do their best to assist on the day. Please see ‘Access Support on Site’ section for more information.

• Contact Form: Click 'Contact' at the top of the page

• Email: access@dfconcerts.co.uk 

• Phone: 0141 674 9444 (Call-Back Service; not available on show days)