Lewis Capaldi

No persons under 12 permitted. Persons aged 12-15 years old must be accompanied by an adult 21 or over (1 adult minimum per 4 persons aged between 12-15 years old).

ID

You must bring valid and current ID with you - Valid IDs must be photographic.

We will be accepting the following types of ID for entry into the event:

Current UK or Overseas Driving License/ Provisional License Photocard

Current UK or Overseas Current Passport

Overseas Only Valid National ID card

UK only 18 + PASS scheme card

Young Scot Cards

Ireland Age Card

Forces ID Card

This is line with the national Challenge 25 policy.

**Photocopies of ID does not count as valid ID. Must be original documents

CITY CENTRE SHUTTLE BUS

The city centre event shuttle (Lothian Bus Service No.98) runs from Edinburgh city centre straight to the entrance of concert, with a service that will get you to and from the site in no time.

The service runs via North St David Street with pick up points at Shandwick Place, Haymarket and along the A8 with an approx. journey time of 30 minutes.

NATIONAL BUS SERVICES

The Airlink 100, Skylink 200 & 300, First Bus services 20 & 63 and Stagecoach’s Jet 747 service all run regularly and drop off close to the Royal Highland Centre.
 

Citylink operates services from across the country that drop off on the nearby on the A8 nearby the Royal Highland Showgrounds.

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Mega Bus run services from across the country, dropping off in Edinburgh Bus Station where you can onward travel via the City Centre Shuttle Bus service.

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CHARTER COACHES

Get to the concerts at the Royal Highland Centre direct with Happy Bus. They offer chartered bus services running from all major Scottish cities and will drop you at the entrance. 

Happy Bus are running services from various locations across Scotland to get you to and from the Royal highland showgrounds.

TRAM

This low-emission option takes you to Ingliston Park & Ride, which is only around a 25-minute walk to the entrance to the event. There will also be a free shuttle bus service to/from Ingliston Park & Ride throughout the event.

The Tram service will be extended for approximately an hour after the end of the show, in order to provide convenient transport back into the City Centre.

SHUTTLE SERVICE TO/FROM INGLISTON TRAM STATION

A free shuttle bus will run between Ingliston Tram Station and event entrance. This will start at 5pm and loop until midnight, with a journey time of around 10 minutes. 

TRAIN

Edinburgh Waverley and Haymarket are the closest stations to the Royal Highland Showgrounds that provide excellent links to the rest of the UK.

From there, pick up the City Centre Shuttle Bus (Lothian Service 98) or the Tram, and jump on our free shuttle service from the Tram station.

TAXI/ DROP OFF & PICK UP

If you are being picked up/dropped off by private car or taxi, please head for the Royal Highland Showgrounds and follow the signage to the dedicated pick up/drop off point. 

CAR PARKING

Car Parking tickets are available online for advance purchase only. These will be mobile tickets. Check back soon for the purchase link. 

AIR

The Royal Highland Showgrounds are situated adjacent to Edinburgh Airport. 

Over 180 flights connect Edinburgh to the rest of the UK and Europe each day and the Royal Highland Centre is just a 15-minute walk from the airport and neighbouring airport hotels.

The official ticket outlet for this event is Ticketmaster.  No other agents are authorised to sell and any listing on an unauthorised site cannot be guaranteed to gain entry to the event.

 

All tickets will be mobile tickets.

Sometimes your mobile signal can be weaker when you’re around lots of people at the entrances. We strongly recommend that you download your tickets from the Ticketmaster app to your Apple Wallet or Google Pay Wallet. You can find out how to do this here.
Information on how mobile tickets work can be found here. 
If you’re having issues with downloading your tickets help can be found here. 
If you will be arriving at different times to the rest of your party remember you can transfer their tickets from your Ticketmaster account to theirs. A guide on how to do this can be found here. 

 

We strongly recommend that you only purchase tickets through our official ticket partner Ticketmaster.  No other agents are authorised to sell and any listing on an unauthorised site cannot be guaranteed to gain entry to the events. We’ve seen lots of customers be scammed by purchasing tickets through sites such as eBay, Gumtree, Stubhub, Viagogo etc. Unofficial sites do not give you the same rights and protections. Be aware and don’t fall for a scam. These tickets might not even exist and if you turn up with a fake ticket you’ll be turned away from the event so don’t chance it. We recommend you only purchase through our official ticket partners. Our official resale partner is Ticketmaster Fan-to-Fan Exchange.

We only permit ticket resale at face value through Ticketmaster Fan-to-Fan Exchange. Please do not use ticket sites such as eBay, Gumtree, Stubhub, or Viagogo where tickets may be available at hugely inflated prices. Buying through these websites also runs the risk of being sold tickets that may not actually exist.

We recommend that you purchase tickets in advance to avoid disappointment. Should there be tickets left for sale these can be purchased on the day via Ticketmaster.
With mobile tickets, you can have these delivered to your Ticketmaster app on your phone straight away saving you from having to collect these at the box office.
Please note that our box offices will only be accepting card payments – cash will not be permitted.

The process for collecting your Hospitality wristband will be confirmed closer to the event.

The process for collecting your accessible wristband will be confirmed closer to the event.

We operate 2 different types of wristbands on site for our Accessible Customers depending on your requirements.

Accessible platforms are controlled by a wristband system and managed by the Access Manager. To ensure they run smoothly, each location has its own team of stewards, security and customer access team. As platforms have a limited capacity these are strictly for access customers, plus one (1) companion.

Accessible Platform Wristband

Main Stage Accessible Platform 

Accessible Toilets 

Blue Badge Parking on request

Store Medication in Fridge on request

Personal Assistant Ticket Wristband

Accessible Facilities Wristband (no platform access)

Accessible Toilets 

Blue Badge Parking on request

Store Medication in Fridge

Personal Assistant Ticket Wristband

Your ticket can only be scanned once for each day it’s valid. There is no re-entry once you’re in the festival site.

Please note that this is a fully cashless site – contactless and card payments only.  

Bank card/contactless payment (Royal Highland Showgrounds is a fully cashless site so, don’t bring cash), blankets, cameras, your dancing shoes, ear plugs, hand sanitiser, hats, lip balm, make up, smiles, sunscreen, sunglasses, an empty bottle no bigger than 500ml (not a fancy reusable one though as glass/metal/hard plastic bottles aren't permitted), wipes and more.

Please don’t bring a bag unless it is absolutely essential. 

No chairs, professional cameras, drugs, flares, glass or metal/hard plastic bottles (incl perfume/fragrance), smoke canisters, flag poles, selfie sticks, umbrellas, weapons, and more.

Your safety is our priority. Strict security measures will be in place.

If you require any assistance throughout the show, please speak to the nearest member of security who can assist you and direct you to our welfare or first aid points if required

Take it easy and don’t end up too intoxicated – Security is obliged to refuse admission or eject you from the site if you have had too much to drink so, don’t spoil your night.

Be prepared for all weather. Keep an eye on the forecast and be prepared for a change in the weather as the evening goes on. Umbrellas are not permitted at the show.

Look after yourself and others round about you. If you need help at any time, please speak to the nearest member of security.

It is an offense to supply alcohol to anyone under the age of 18. ID spot checks will be taking place, and anyone caught supplying alcohol to anyone underage will be removed from the event and reported to Police Scotland.

Our supportive welfare team will be onsite to provide confidential and non judgemental help in a whole variety of situations.  Welfare is a safe space to get support with intoxication, lost friends, your battery has died on your phone, you need sanitary products, you need a quiet space to desensitise or you just need someone to talk to.

At Lewis Capaldi we aim to create an event that’s truly accessible, equal, diverse and inclusive for all. 

Lewis Capaldi has a dedicated Access Team working all year round to constantly improve the experience for access customers. We welcome and encourage feedback from our attendees on our accessible facilities.

PLEASE REMEMBER TO CHECK GENERAL EVENT INFORMATION IN ADDITION TO THE SPECIFIC ACCESSIBLE INFORMATION PROVIDED IN THIS SECTION.

In order to provide the best possible experience, we ask that everyone who wishes to use the access facilities complete and submit an Access Requirements Form prior to arriving on-site. To allow us to plan all of the facilities and infrastructure for the show, please submit your application as soon as you can.

Unsure about your eligibility, contact us on access@dfconcerts.co.uk.

Customers must send a piece of Supporting Documentation for their application to be processed.

A Lewis Capaldi Accessible Guide with event-specific information will be sent out via email prior to the event to all confirmed applicants including arrival info, access maps, distances, access facilities and more. We recommend saving and printing a copy of the Accessible Guide for your own reference once available. No hard copies will be available on-site.

Please note that our access facilities are not for customers with temporary impairments such as broken bones, healing wounds, or pregnancy. Anyone concerned about their access, please use the website contact form to submit an enquiry via access@dfconcerts.co.uk.

This is an all-standing event with limited seating around the main arena and VIP. Chairs are not allowed into the event.

Read below and complete our accessible requirements form here.

Please note that the Accessible Platform has a limited capacity. After capacity is reached you will not be guaranteed a spot and can only be added to a waitlist. As spaces fill up quickly, we recommend you complete your application for this area as soon as possible once you purchased your tickets, to avoid disappointment.

We want our customers to enjoy their visit to our shows, but we appreciate that we may not cover everything you need or wish to know about the event. If you have any questions, then please don’t hesitate to get in touch prior to the event with our Access Manager by emailing: access@dfconcerts.co.uk

Post: 272 St Vincent Street, Glasgow G2 5RL

Phone:  0141 674 9444

Office opening times are: 10am – 6pm, Monday to Friday.

Please note: we aim to respond to all email enquiries within five working days, however this may take longer during busy times.

On show days, access@dfconcerts.co.uk will not be monitored as we will be working operationally on the ground, however, if you arrive at the event then please approach a Steward, Supervisor or a member of the Customer Access Team for assistance and they will do their best to help.

If you are unable to attend the show without support from a Personal Assistant (PA)/Companion, then we will provide an additional PA ticket.

The PA ticket is subject to completing our online accessible application process here.

One person will be allowed one free PA ticket unless otherwise pre-agreed due to accessibility requirements

If you require more than one PA, please contact us at access@dfconcerts.co.uk.

PA tickets are provided on the expectation that they are willing and able to assist you, throughout your visit, and in the event of an evacuation they are your main point of assistance. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety.

PA tickets will not be posted out and will be available only on the day for collection at the event.

PA tickets must be applied for via the Access Requirements Form, and can only be approved by members of the Access Team.

Please refer to our Event Terms & Conditions and Special Event Terms & Conditions on PA tickets.

YOUR ROLE AS PA/COMPANION

• Familiarise yourself with this Accessible Information Guide.

• Make yourself aware of the access team and stewards on the platform in case you need any assistance.

• Make sure to check weather before attending and ensure yourself and the access customer are ready for the ever-changing Scottish weather.

• Please note the PA/Companion ticket has been issued to you on the basis that the PA/Companion will not become intoxicated. In such circumstances and for your own safety you and your PA/Companion will require to leave the site.

• You are attending Lewis Capaldi to accompany and assist the person who chose you as their PA/Companion. We have the right to eject you from this event should it become apparent you are not carrying out this role.

• The accessible platform is seated only and uncovered. All platforms have ramp access and wheelchair accessible toilets.
• Large print programmes are available when requested in advance.
• We understand that a hidden disability is not immediately apparent. If you would like support or advice inside Lewis Capaldi, our Access Manager will be the main point of contact and is based at the accessible platform or please contact us in advance with your questions via the Accessible Facilities Form here or email us at access@dfconcerts.co.uk.
• Smoking/Vaping is not permitted on the accessible platform.
• Please note that for safety reasons, we advise customers on the accessible platform to remain on the platform when the show ends for a short period of time.
• Stewards and Customer Access Team will be able to assist and direct to accessible platform.
• Please don’t bring a bag unless it is essential. Bags larger than 30cm x 42cm (the size of a sheet of A3 paper) will not be permitted at Lewis Capaldi. Those who need to bring bags may be separated into bag search lanes, and could be delayed as a result of longer queues.
• You and your PA will be applicable to search on entry, which may include your wheelchair.
• Umbrellas are not permitted.
• ‘JUST CAN’T WAIT’ cards - we ask our toilet attendants and stewards to look out for these cards for quick access to the toilets. We do not issue these cards, however you can get more information on this here: https://www.bladderandbowel.org/help-information/just-cant-wait-card/
• Please feel free to bring your own Ear Plugs.
• Free water is available at bars for customers.
• Please be aware that unacceptable behaviour will have an impact on the experience of other customers. Any aggression or abuse, physical or verbal directed towards our staff will not be tolerated.

PUBLIC TRANSPORT

Public Transport information will be made available closer to the event. Please keep an eye on this page for more updates. 

ACCESSIBLE DROP OFF AND PICK UP

Accessible customers who are looking to be picked up or dropped off at the show are to arrange for this to be done at the Accessible Parking area. More info on the location will be made available closer to the event.

BLUE BADGE PARKING

There will be a dedicated Accessible parking area located close to the Accessible Entrance. If you require use of this car park you will need to apply for Access Parking via the Access Requirements Form here

Please note:

• Accessible Parking is limited 
• Blue Badge Holders must have their badge present on the day to show a Steward or register their Car Reg with us in advance.
• The Accessible parking area is free of charge
• Accessible Parking at Lewis Capaldi does have limited spaces and we will be operating this on a first come first served basis. We cannot guarantee a spot and do recommend that customers are aware of alternatives in the event that the car park is already full upon your arrival.
• Parking in the accessible car park is limited, so friends and family arriving separately will not be able to use this car park. 

WELFARE

First Aid and Welfare provision will be in place for all shows. If you require assistance, please alert the nearest Steward of member of Event Staff.

MEDICATION

Customers can bring any medication that they require. If it is not easily recognisable as medication (e.g. Asthma inhalers, Nurofen, EpiPens) then please bring a prescription or a Doctor's letter with you.

As food and drink are prohibited items, Customers with a medical condition who require to bring food/sugary drinks are welcome to contact us in advance to allow us to make suitable arrangements for you or, alternatively, you can present yourself to a Security Supervisor on the day of the show who will be able to assist you further but this may cause a slight delay to your entry. 

If you need to store your medication in a fridge then please let the Accessibility Coordinator know before the show on access@dfconcerts.co.uk. If you are not able to let us know before the show then you can present yourself to a Security Supervisor on the day of the show who will contact First Aid to make suitable arrangements for you.

Please note that delays may occur due to bag searching, so we request that all Customers be patient with Security. 

KEY DISTANCES

Key distances will be made available closer to the event. Please keep an eye on this page for more updates.

VENUE ACCESSIBILITY

As this is a greenfield area, we ask Customers to prepare for all weather ground conditions.

ENTRY TO THE EVENT

Entry to the event will be made available closer to the event. Please keep an eye on this page for more updates on Accessible Entry. 

STAGE EFFECTS

Flickering light effect, lasers, strobing, pyrotechnics and other effects may be used during performances. Some of these will look and sound very similar to fireworks. Some will have no visual element but will make a very loud crack or bang noise. Foam ear plugs can be provided on request.

ASSISTANCE DOGS

We welcome any assistance dogs, If you require dog spending area on site please email your request within a reasonable time frame to access@dfconcerts.co.uk

BSL INTERPRETING SERVICES

BSL Performance Interpreters are available on request in advance. Please send advance requests to access@dfconcerts.co.uk. At least 60 day notice is advised.

Send to access@dfconcerts.co.uk or, alternatively, you can post to; 272 St Vincent Street, Glasgow G2 5RL

Proof of Eligibility

• Front page of DLA / PIP (no specific rate).
• Front page of Attendance Allowance letter (no specific rate).
• Evidence that registered severely sight impaired (blind).
• Recognised Assistance Dog ID card.
• Credability's Access Card.

We understand that not everyone has the above-recommended evidence and in such situations, we will review on a case-by-case basis. Customers who have any questions about Accessibility at Lewis Capaldi please contact our Accessibility Manager on access@dfconcerts.co.uk 

• All supporting evidence must be submitted within 14 days of completing the survey.
• If we do not receive this, then your application will not be processed and sit unconfirmed.
• We aim to process applications within 4 weeks of receiving all relevant information.
• Once all information has been received and processed, you will receive a final confirmation by email.

Registering on our database - This is an optional service. Your information will be stored securely on our encrypted server, supporting documentation is destroyed once received and recorded on our system, all files are password-protected documents with limited access by a small number of personnel for operational reasons only. Please find the link to our Privacy Policy

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