Doors open: 17:00

Curfew: 23:00

Standing Tickets: No persons under 14's permitted on the pitch. Persons aged 14-15 must be accompanied by an adult 18 or over at all times. One adult minimum per 4 persons aged 14-15 years old.   

Seating Tickets: No persons under 8's permitted. 8-15 years olds must be accompanied by an adult 18 or over at all times. One adult minimum per 4 persons aged 8-15 years old.  

Hospitality: No persons under 12 permitted in Hospitality.  

You must bring valid and current ID with you - Valid IDs must be photographic.  

We will be accepting the following types of ID for entry into the event:  

• UK PASS cards with hologram (not faded, damaged or tampered with)  

• UK or International Driving/Provisional Licence  

• UK or International Passport   

This is in line with the national Challenge 25 policy.  

**Photocopies of ID does not count as valid ID. Must be original documents.  

Walking  

The stadium is a 45-minute walk from the city centre.   

You can view the best walking route to the stadium on Google Maps. 

Rail 

Scotrail operates a service between Glasgow Central and Mount Florida which is within walking distance to Hampden. The last train returning to Glasgow Central after the show will be updated closer to the event.  

Please plan ahead and buy your ticket before boarding the train on the Scotrail website.  

Buses  

5–21 year-olds living in Scotland, no matter of their nationality, can apply for a new National Entitlement Card (NEC) or Young Scot NEC to access free bus travel across the country. More information is available on the Free Bus Travel Scheme website.   

Bus information will be updated closer to the event.  

Cycling  

To plan your journey, please use the CycleStreets journey planner. 

Please note that locks are not provided, and no responsibility will be taken by The Scottish Football Association or the promoter for any loss or damage to your bicycle.  

Parking 

Dedicated parking is not available for this event. Attendees are encouraged to use public transport wherever possible.  

If you need to drive, please be aware that permit-only parking and parking suspensions are in place on residential streets around the stadium. Be sure to check local signage before parking.  

Bags under the size of a sheet of A4 paper, bank card/contactless payment (Hampden is a fully cashless site so, don’t bring cash), blankets, cameras, ear plugs, hand sanitiser, hats, lip balm, make up, sunscreen, sunglasses, an empty bottle no bigger than 500ml (not a fancy reusable one though as glass/metal/hard plastic bottles aren't permitted), wipes and more.  

Please don’t bring a bag unless it is absolutely essential.  

No chairs, professional cameras, drugs, flares, glass or metal/hard plastic bottles (incl perfume/fragrance), smoke canisters, flag poles, selfie sticks, umbrellas, weapons, and more.  

A full list of prohibited items can be found on the events T&Cs.

We take our responsibility to safeguard customers and staff at our event very seriously and engage the best customer service and medical teams to help us achieve this.  

You should feel safe at this event and be free from abuse, harm or neglect irrespective of age, disability, gender, race, domestic situation, religion, belief or sexual orientation.  

A specialist welfare customer care and support service will have staff based at the event. They are there to support customers and staff with any needs from physical to emotional and have a wealth of experience working at events throughout the UK.  

If you’ve become intoxicated or need to take time out, welfare has a safe non-judgemental space available where you can rest and recover. They can put you in touch with friends and family if you’ve become separated and will make sure you make it home safe and well.  

First aiders and medical personnel will operate from the event and are there to support you if you have a minor injury, ailment, or mental health concern.  

There is a ticket Limit of 6 tickets per person and per credit card on this event.   

Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by your ticket agent at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.   

The only official ticket outlets for this event are Ticketmaster, SEC powered by Ticketmaster, and the venue (Hampden Hospitality).   

No other agents are authorised to sell and any listing on unauthorised site cannot be guaranteed to gain entry to the event.   

We strongly recommend that you only purchase tickets through our official ticket partners Ticketmaster, SEC powered by Ticketmaster, and the venue (Hampden Hospitality). No other agents are authorised to sell and any listing on unauthorised site cannot be guaranteed to gain entry to the events. We’ve seen lots of customers be scammed by purchasing tickets through sites such as Ebay, Gumtree, Stubhub, Viagogo etc. Unofficial sites do not give you the same rights and protections. Be aware and don’t fall for a scam. These tickets might not even exist and if you turn up with a fake ticket you’ll be turned away from the event so don’t chance it. We recommend you only purchase through our official ticket partners. Our official resale partner is Ticketmaster Fan to Fan Exchange.   

Ticketmaster / SEC powered by Ticketmaster: All tickets will be mobile tickets.   

We only permit ticket resale at face value through Ticketmaster Fan to Fan Exchange and See Tickets.  Please do not use ticket sites such as eBay, Gumtree, StubHub, Viagogo where tickets may be available at hugely inflated prices.  Buying through these websites also run the risk of being sold tickets that may not actually exist.   

You must keep your ticket with you at all times and show this upon request.       

If you’ve been issued with a physical ticket, please note tickets cannot be replaced so please ensure you keep them with you at all times.    

The box office is located beside the south west tunnel.

The Box Office will be open between 3pm and 9:30pm.

We recommend that you purchase tickets in advance to avoid disappointment. Should there be tickets left for sale these can be purchased on the day at the Box Office.  

Please note that our box offices will only be accepting card payments – cash will not be permitted.  

The process for collecting your accessible wristband or/or accessible facilities wristband will be confirmed closer to the event via the Accessible Information Guide. You must purchase accessible tickets to gain access to accessible seated areas.  

Hospitality packages will be available to purchase from the venue . 

Details of what is included within each hospitality package will be available at the point of purchase.   

Hampden Park will contact hospitality customers in the lead up to the event with information relevant to each package.   

Your ticket can only be scanned once. There is no re-entry after leaving the event.  

We want the show to be an event that is accessible for all.  

Gigs in Scotland has a dedicated Access Team working all year round to constantly improve the experience for accessible customers. We welcome and encourage feedback from our attendees on our accessible facilities.  

Please note, the access facilities are not for the use of people with temporary impairments or circumstances such as broken bones, healing wounds or pregnancy. Customers concerned with any of these points can contact our Accessibility Team.  

Please let us know in advance of the show if you have any specific access requirements for attending the show once you have purchased your ticket.  

The Accessible Information Guide will be available here soon.  

Step 1 – Purchase your tickets  

For Wheelchair-Only Platform & Ambulant Disabled Seating   

• Select 1 Wheelchair-Only ticket, Ambulant Accessible Seat. A free companion must be selected at the time of purchase.  

• Ambulant Disabled Seating is a seated area with limited stair access & accessible toilets nearby, it's not suitable for wheelchair users/those who can't navigate 10-12 stairs.   

 You may also purchase these tickets via the SEC team by phoning 0141 576 3230. Lines are open Monday-Friday: 09:00-14:00.   

Standing/Non-Access Seating Companions.   

Fans who don't need accessible seating and are comfortable with standing/standard seating who also require a companion ticket, should purchase the total number of tickets required.  

You may also purchase these tickets via the SEC team by phoning 0141 576 3230. Lines are open Monday-Friday: 09:00-14:00.   

Contact Ticketmaster post booking to request a refund of the Companion ticket. The accessible ticket policy limits 1 free companion ticket to each accessible ticket purchased. Proof of eligibility must be provided.  

By purchasing an accessible ticket, you confirm you or a member of your party requires this position. The accessible ticket policy limits one free carer ticket to each accessible ticket purchased. Proof of eligibility/disability must be provided before the event, if you bought tickets online, you will be contacted by Ticketmaster/the SEC team no later than 72 hours after your order. Tickets may be cancelled if misuse is suspected/found  

Step 2 – Let us know if you have further requirements. 

Once you have bought your ticket, please let us know if you require any of the below accessible facilities by emailing access@dfconcerts.co.uk. 

If you do not require access to the wheelchair accessible platform or ambulant accessible seated area but still require access to accessible facilities, please contact us.  

Please note: You cannot request Accessible and Essential Companion Tickets via the above email. Accessible Tickets and Essential Companion tickets must be bought from Ticketmaster/SEC. 

•  Wheelchair Accessible Platform (customers must purchase correct tickets for this area via Ticketmaster/SEC).  

• Essential Companion ticket (this must be added to order at point of purchase).  

• Accessible Toilets.  

• Accessible Parking - The Accessible Parking at Barclays Hampden is managed by the venue team. Spaces in this area are limited and allocated on a first-come, first-serve basis by the Barclays Hampden team. To request this, please contact the venue via their Contact Form. 

• Wheelchair Storage - To enquire about wheelchair storage at the event please contact the venue via their Contact Form. 

• BSL Performance Interpreters are available on request in advance. Please send advance requests to access@dfconcerts.co.uk. At least 60-day notice is advised.  

• Audio Description is available on request in advance. Please send requests to access@dfconcerts.co.uk. At least 60 day notice is advised.  

• Live Captioning available on request in advance. Please send advance requests to access@dfconcerts.co.uk. At least 60 day notice is advised.  

• Assistance dogs - We welcome any assistance dogs at the event, please email us at access@dfconcerts.co.uk within a reasonable time frame to let us know your seating location.  

• Sensory Backpacks are available for hire during the event. Please send advance requests to access@dfconcerts.co.uk.  Please let us know in advance if you would benefit from use of a sensory/quiet space at the event. 

• Changing Places Toilets – If you require access to changing places facilities (toilets with a hoist) Please send advance requests to access@dfconcerts.co.uk.   

• First Aid and Welfare will be available to all at the event. 

• ‘Just can’t wait’ cards and any other medical/bladder and bowel cards - we ask our toilet attendants and stewards to look out for these cards for quick access to the toilets.  

Proof of eligibility/disability must be provided before the event. If you bought tickets online, you will be contacted by Ticketmaster no later than 72 hours after your order. Tickets may be cancelled if misuse is suspected/found.  

More information regarding what Ticketmaster accepts as proof of eligibility/disability can be found on the Ticketmaster proof of eligibility page. Please note that Gigs in Scotland are not processing supporting documentation for this show and will be processed by Ticketmaster.  

Accessible toilets can be found in the below areas: 

Pitch Standing and Accessible Platform Area 

• At each Accessible Platform for those with standing/accessible platform tickets.  

Accessible Seated Areas 

• In the Disabled Serveries area on pitch level. 

Non-Accessible Seating 

Level 1 

• 3 inclusive accessible toilets in the kiosk facility at passageway 48. 

• 3 inclusive accessible toilets located in the kiosk facility at passageway 52. 

Level 2 

• 1 inclusive accessible toilet outside the entrance to the Football Museum. 

• 1 inclusive accessible toilet outside the entrance to the Crush Hall. 

‘Just can’t wait’ cards and any other medical/bladder and bowel cards - we ask our toilet attendants and stewards to look out for these cards for quick access to the toilets.  

We strongly advise planning your journey before leaving for the event. Please refer to travel guidance on the venue website. 

The Accessible Parking at Barclays Hampden is managed by the venue team. Spaces in this area are limited and allocated on a first-come, first-serve basis by the Barclays Hampden team.  There will be no access to the car park without an approved application and parking pass. 

To request this, please contact the venue via their Contact Form. 

•  The Accessible Platform is uncovered so please dress appropriately for the Scottish weather.  

• Please note that flicker, laser, strobe and other lighting effects may be used during the performances.  

• For the comfort and enjoyment of all Customers using the Accessible Platform, no smoking/use of e-cigarettes is permitted.  

• The Essential Companion ticket is provided on the expectation that your PA is willing and able to assist you throughout your visit and would be available and able to help you in the event of an evacuation.  

• In the instance of a site evacuation please ensure that your Essential Companion is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety.  

• No abuse of the Essential Companion ticket and wristband or this wristband/ticket will be revoked.  

• If you have a ‘Just Can’t Wait’ card, please present this to the stewards for quick access to the toilets.  

• Please feel free to bring your own ear plugs.  

• The accessible platform is seated only. This is to prevent the restricted view for other customers. If you wish to stand up and/or dance, you may do so at the back of the platform.  

Bag Policy  

Bags larger than an A3 sheet of paper are not permitted.  

If you need to bring a larger bag for medical or accessibility reasons, please contact our accessibility team at  access@dfconcerts.co.uk.  
 

Food and Drink  

There will be various food options available at the festival.  

If you need to bring your own food or non-alcoholic drinks due to a medical condition or your access requirements, please contact our accessibility team at  access@dfconcerts.co.uk.  
 

Medication  

You may bring medication in its original packaging with the prescription label clearly visible, or if it is easily recognisable, without requiring prior approval.  

If your medication is not easily recognisable, please contact our accessibility team at  access@dfconcerts.co.uk.  

Only bring the necessary amount for the duration of the event.  

• Keep your medication safe with you at all times.  

• Be prepared for screening at entry points, and have any supporting documents ready, such as a doctor’s note, prescription, or correspondence with the accessibility team.  

We want our fans to enjoy their visit to our shows, but we appreciate that we may not cover everything you need or wish to know about the event. If you have any questions, then please don’t hesitate to get in touch prior to the event with our Accessibility Manager or through Barclays Hampden Park via their Contact Form. 

• Email: access@dfconcerts.co.uk.  

• Post: 272 St Vincent Street, Glasgow G2 5RL  

• Phone: 0141 674 9444   

• Office opening times are: 10am – 6pm, Monday to Friday.  

Please note, we aim to respond to all email enquiries within five working days, however this may take longer during busy times.  

On show days, our email address will not be monitored as we will be working operationally on the ground, however, if you arrive at the event then please approach a Security Steward, Supervisor or a member of the Customer Access Team for assistance and they will do their best to help.  

Please familiarise yourself with the event terms & conditions.

Please familiarise yourself with the special event conditions.